Privacy Policy

Last updated: 2025-03-12

This Privacy Policy explains how Google Chacha collects, uses, stores, protects, and discloses personal data in connection with your use of our website, applications, courses, and related services (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Services.

1. Information We Collect

We may collect information that identifies you, relates to you, or is reasonably capable of being associated with you ("personal data"), including the following categories of information.

Account and profile information. When you register or maintain an account, we collect your name, email address, username, and a hashed representation of your password. We may also collect profile preferences and any other information you choose to provide in connection with your account.

Technical and usage information. When you access the Services, we may automatically collect your IP address, browser type and version, device type, operating system, referring URLs, pages viewed, and the date and time of access. We may use cookies and similar technologies as described in Section 3 below.

Payment and billing information. Payment transactions are processed by third-party payment service providers that comply with applicable payment card industry standards. We do not store full payment card numbers or sensitive authentication data on our systems. We may receive and retain limited billing information, transaction identifiers, payment status, and subscription details as necessary to complete transactions, manage subscriptions, maintain records, and prevent fraud.

Communications. If you contact us for support or otherwise communicate with us, we may retain the content of such communications and any information you provide.

Learning and progress data. We collect and store data regarding your progress through courses, watch history, assessment results, and related activity as necessary to provide and improve the Services.

2. Use of Information

We use the information we collect to operate, maintain, secure, and improve the Services; to create and manage user accounts; to process payments and administer subscriptions; to authenticate users and enforce our Terms of Service and security controls; to communicate with you regarding transactions, account activity, service updates, and support requests; to send marketing or promotional communications where permitted by law, subject to your right to opt out; to comply with legal obligations; to investigate misuse, fraud, abuse, or security incidents; and to analyze usage trends in aggregated or de-identified form. We do not sell your personal data to third parties for their own marketing purposes.

3. Cookies and Similar Technologies

We use cookies and similar technologies, including local storage and session storage, to maintain secure sessions, remember user preferences, support authentication and fraud prevention measures, improve performance, and understand how the Services are used. You may control cookies through your browser settings; however, disabling certain cookies may limit the availability or functionality of parts of the Services. We do not place sensitive personal data in cookies for marketing purposes without a lawful basis or, where required, your consent.

4. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, encryption at rest where appropriate, secure password hashing, access restrictions, logging and monitoring controls, rate limiting, and support for multi-factor authentication where available. Payment card data is handled by third-party processors operating PCI-DSS compliant environments; we do not store full card details on our own systems. No method of transmission or storage is completely secure, and we therefore cannot guarantee absolute security. Where required by applicable law, we will notify affected individuals and relevant authorities of a personal data breach.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain security records, and prevent fraud. The applicable retention period depends on the nature of the information, the purpose for which it was collected, and any legal requirements that apply. Where appropriate, information may be deleted, anonymized, or aggregated when no longer required.

6. Your Rights

Depending on the laws that apply to you, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of data, request restriction of processing, object to certain processing activities, request portability of eligible data, withdraw consent where processing is based on consent, and lodge a complaint with a competent supervisory authority. These rights are subject to legal limitations and verification requirements. To exercise any applicable right, please contact us using the details provided below. We may request information necessary to verify your identity before acting on a request.

7. Disclosure to Third Parties

We may disclose personal data to payment processors for payment administration; to vendors and service providers that support hosting, analytics, communications, infrastructure, customer support, fraud prevention, and security operations; to professional advisers where reasonably necessary; and to courts, regulators, law enforcement agencies, or other third parties where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal rights, protect users, investigate misconduct, or respond to security incidents. We do not sell personal data, and we do not share personal data with third parties for their independent marketing purposes without your consent.

Where we make software or other files available for download, we are not responsible for any such software or its behavior. If any software you download from the Services collects or uses data from your device or PC, that is not under our control and we are not responsible for it. Use of downloaded software is at your own risk.

8. International Transfers

Your personal data may be processed or stored in countries other than your country of residence. Where required by applicable law, we implement appropriate safeguards for cross-border transfers, which may include contractual protections or other recognized transfer mechanisms designed to ensure an adequate level of protection for personal data.

9. Children

The Services are not intended for individuals who are under the age of 18, or under the age of majority in the jurisdiction from which they access the Services. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us in connection with the Services, please contact us so that we may take appropriate steps to review and, where appropriate, delete that information.

10. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, technologies, or business operations. The updated version will be posted on this page with a revised "Last updated" date. Where required, we may also provide additional notice through the Services or by other reasonable means. Your continued use of the Services after the revised Privacy Policy becomes effective constitutes your acknowledgment of the updated policy.

11. Contact

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need to report a privacy or security concern, you may contact Google Chacha through the support or contact options made available on the Platform. We will review and respond to legitimate requests in accordance with applicable law and our internal procedures.

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